Privacy Policy Rumble Store Holland

https://rumblestore.com

About our privacy policy

Rumble Store Holland cares a great deal about your privacy. We therefore only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services accessible through it from Rumble Store Holland. The effective date of these terms is 24/05/2018; when a new version is published, all previous versions are no longer valid. This privacy policy describes what data we collect about you, what this data is used for, and with whom and under what conditions this data may possibly be shared with third parties. We also explain how we store your data, how we protect your data against misuse, and what rights you have regarding the personal data you have provided to us.

If you have any questions about our privacy policy, you can contact our privacy contact person; you will find the contact details at the end of our privacy policy.

About data processing

Below you can read how we process your data, where we (have it) stored, what security techniques we use, and to whom the data is visible.

Web store software

Shopify

Our webshop is developed using software from Shopify. Personal data that you make available to us for the purposes of our services is shared with this party.

Shopify has access to your data in order to provide us with (technical) support; they will never use your data for any other purpose. Based on the agreement we have concluded with them, they are obligated to take appropriate security measures. Shopify uses cookies to collect technical information regarding your use of the software; no personal data is collected and/or stored.

Web hosting

http//:www.alt255.nl

We use web hosting and email services from Alt255. Alt255 processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata regarding the use of the services. This is not personal data. Alt255 has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Alt255 is obligated to confidentiality under the agreement.

Email and mailing lists

Mailjet

We send our email newsletters using Mailjet. Mailjet will never use your name and email address for its own purposes. At the bottom of every email that is automatically sent via our website, you will find the 'unsubscribe' link. You will then no longer receive our newsletter. Your personal data is stored securely by Mailjet. Mailjet uses cookies and other internet technologies that make it possible to track whether emails are opened and read. Mailjet reserves the right to use your data to further improve its services and, in that context, to share information with third parties.

Payment processors

MultiSafepay

For processing (part of) the payments in our webshop, we use the platform of MultiSafepay. MultiSafepay processes your name, address and city details and your payment details such as your bank account or credit card number. MultiSafepay has taken appropriate technical and organizational measures to protect your personal data. MultiSafepay reserves the right to use your data to further improve its services and, in that context, to share (anonymized) data with third parties. All the safeguards mentioned above regarding the protection of your personal data also apply to the parts of MultiSafepay's services for which they engage third parties. MultiSafepay does not retain your data longer than is permitted under statutory periods.

PayPal

For processing (part of) the payments in our webshop, we use the platform of PayPal. PayPal processes your name, address and city details and your payment details such as your bank account or credit card number. PayPal has taken appropriate technical and organizational measures to protect your personal data. PayPal reserves the right to use your data to further improve its services and, in that context, to share (anonymized) data with third parties. All the safeguards mentioned above regarding the protection of your personal data also apply to the parts of PayPal's services for which they engage third parties. PayPal does not retain your data longer than is permitted under statutory periods.

Reviews

Trustpilot

We collect reviews via the Trustpilot platform. If you leave a review via Trustpilot, you are required to provide your name and email address. Trustpilot shares this data with us so that we can link the review to your order. Trustpilot also publishes your name and order number on its own website. In some cases, Trustpilot may contact you to ask for clarification on your review. In the event that we invite you to leave a review, we share your name and email address with Trustpilot. They use this data solely for the purpose of inviting you to leave a review. Trustpilot has taken appropriate technical and organizational measures to protect your personal data. Trustpilot reserves the right to engage third parties for the purpose of providing its services; we have given Trustpilot permission to do so. All the safeguards mentioned above regarding the protection of your personal data also apply to the parts of the service for which Trustpilot engages third parties.
"We believe it is important that reviews give as accurate a picture as possible of our products and service. Our reviews are therefore managed impartially by Trustpilot. Our customers are not rewarded for writing reviews. No discounts or other gifts are given."

Shipping and logistics

DHL: When you place an order with us, it is our task to have your package delivered to you. We use the services of DHL to carry out deliveries. For this it is necessary that we share your name, address and city details with DHL. DHL only uses this data for the purpose of fulfilling the agreement. In the event that DHL engages subcontractors, DHL also makes your data available to these parties.

Invoicing and bookkeeping

Exact

For keeping our records and bookkeeping, we use the services of Exact. We share your name, address and city details and details regarding your order. This data is used for administering sales invoices. For keeping our records and bookkeeping, we use the services of Exact. We share your name, address and city details and details regarding your order. This data is used for administering sales invoices. Your personal data is transmitted and stored securely. Exact is obligated to confidentiality and will treat your data as confidential. Exact does not use your personal data for purposes other than those described above.

External sales channels

Marktplaats.nl

We sell (part of) our items via the Marktplaats.nl platform. If you place an order via this platform, Marktplaats.nl shares your order and personal data with us. We use this data to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Purpose of the data processing

General purpose of the processing

We use your data exclusively for the purposes of our services. This means that the purpose of the processing is always directly related to the order you place. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time other than at your request, we will ask you for explicit permission to do so. Your data is not shared with third parties, other than to comply with accounting and other administrative obligations. All these third parties are bound to confidentiality under the agreement between them and us, or by an oath or statutory obligation.

Automatically collected data

Data that is automatically collected by our website is processed for the purpose of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.

Cooperation with tax and criminal investigations

In applicable cases, Rumble Store Holland may be required by law to share your data in connection with a tax or criminal investigation by government authorities. In such a case, we are obliged to share your data, but we will resist this within the possibilities offered to us by law.

Retention periods

We retain your data for as long as you are a customer of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also treat this as a request to be forgotten. Under applicable administrative obligations, we are required to retain invoices containing your (personal) data, so we will retain this data for as long as the applicable period runs. Employees, however, will no longer have access to your customer profile and documents that we have produced as a result of your order.

Your rights

Under applicable Dutch and European legislation, you as a data subject have certain rights regarding the personal data processed by or on behalf of us. Below we explain what these rights are and how you can exercise them.

In principle, to prevent misuse, we only send copies and duplicates of your data to the email address already known to us. If you wish to receive the data at a different email address or, for example, by post, we will ask you to verify your identity. We keep records of handled requests; in the case of a request to be forgotten, we record anonymized data. You will receive all copies and duplicates of data in the machine-readable data format we use within our systems.

You always have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you suspect that we are using your personal data incorrectly.

Right of access

You always have the right to view the data we process (or have processed) that relates to you or is traceable to you. You can submit a request to that effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data at the email address known to us, along with an overview of the processors holding this data, stating the category under which we have stored this data.

Right of rectification

You always have the right to have the data we process (or have processed) that relates to you or is traceable to you corrected. You can submit a request to that effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the email address known to us that the data has been corrected.

Right to restriction of processing

You always have the right to have the data we process (or have processed) that relates to you or is traceable to you restricted. You can submit a request to that effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the email address known to us that the data will no longer be processed until you lift the restriction.

Right to data portability

You always have the right to have the data we process (or have processed) that relates to you or is traceable to you carried out by another party. You can submit a request to that effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or duplicates at the email address known to us of all data about you that we have processed, or that has been processed by other processors or third parties on our behalf. In all likelihood, we will no longer be able to continue providing our services in such a case, since the secure linking of data files can then no longer be guaranteed.

Right to object and other rights

In applicable cases, you have the right to object to the processing of your personal data by or on behalf of Rumble Store Holland. If you object, we will immediately halt the data processing pending the handling of your objection. If your objection is found to be valid, we will make copies and/or duplicates of the data we process (or have processed) available to you, and then permanently cease the processing.

You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in a manner to which this right applies. If you believe this is nonetheless the case, please contact our privacy contact person.

Cookies

Google Analytics

Cookies are placed via our website by the American company Google, as part of the "Analytics" service. We use this service to track and obtain reports on how visitors use the website. This processor may be obligated under applicable laws and regulations to provide access to this data. We have not authorized Google to use the obtained analytics information for other Google services.

Third-party cookies

In the event that third-party software solutions use cookies, this is stated in this privacy statement.

Changes to the privacy policy

We reserve the right at all times to change our privacy policy. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process data already collected regarding you, we will notify you of this by email.

Contact details

Rumble Store Holland

Lange Schaft 5A

3991AP Houten

The Netherlands

T (030) 243-3933

E info@rumblestore.com

Privacy contact person

Roy Bloemendaal