Returns

Registering a return
Enter your order number and the email address you used to place the order on the online returns portal.
Then select the product you wish to return and provide the reason for the return.
You can choose to drop off your return package at the Rumble Store or send it via a parcel service.
If you choose to ship it, you pay the shipping costs of the chosen carrier in the returns portal and you will receive a return label.


Packing your return
Carefully pack the items you want to return and make sure that old shipping labels are not visible on the box or mailing bag by removing them.
Returned products must be in new condition: clean, undamaged and packed in the original packaging (including labels).
If the item does not meet these conditions, Rumble Store reserves the right to refuse it and send it back to you.

 

Dropping off your return & Refund
Bring the package to a drop-off point or visit our store.
Returning in our store is free; for returns by post, the costs are at your own expense.
Once we have received your return, we aim to process it within 5 days.
You will receive an email from us once your return has been unpacked and processed.
Keep your proof of return carefully until the return has been fully processed and you have received your refund.
After processing, the purchase amount will be refunded via the original payment method.

 

Return conditions
Rumble Store gives you a 30-day cooling-off period to return unused items. Send the items back within this period if you wish to make use of this.
The refund of a returned product will be processed as quickly as possible, and within 5 business days at the latest, after receipt by Rumble Store. The refund will be made via the originally chosen payment method.
A product that is returned must be in new condition, clean and undamaged, and packed in the original packaging (including tags). If the item does not meet these conditions, Rumble Store has the right to refuse the item and return it to you.
Have you received a defective or incomplete item? Report this within 48 hours of receipt to our customer service before returning the item.